Fidelity Card
You can always check your Fidelity Card balance here.
No, the Fidelity Card discount vouchers cannot be used in conjunction with other promotions.
In the event of a total or partial cancellation of your order, the points corresponding to the Fidelity Card discount voucher applied to the cancelled items will be returned to you. It is not possible to apply the voucher or the corresponding points share exclusively to the remaining, non-cancelled items of the same order. The portion of the discount voucher used on the cancelled item will become available again after the order has been fully delivered.
No, to earn points when shopping in an Intrend store located in a different country, you must sign up for that specific country's Fidelity Card program.
For example, if you hold a Fidelity Card issued in one country and make a purchase in an Intrend store in a country other than the issuing one, you will not earn points on your original card. To earn points in that store, you will need to enroll in the local Fidelity Card program.
The complete regulations concerning the Fidelity Card can be consulted here.
The Fidelity Card discount voucher is not deducted from the order total; instead, the points corresponding to the voucher are automatically split proportionally across all full-priced items in the order (excluding items on sale). The details of this split are listed in the order confirmation email. It is not possible to apply the voucher to only one specific item within an order containing multiple full-priced garments. Following the modification/cancellation or a total or partial return of an order with multiple items, the portion of points applied to the cancelled or returned product will be automatically credited back to your points balance after the entire order has been delivered.
Fidelity Card points for online orders are unlocked only after the return period has expired.
The points will be transferred to your actual balance 30 days after the delivery date of the order; until then, you will see them as "pending confirmation".
No, points cannot be transferred or gifted to another user who holds a Fidelity Card.
The Fidelity Card is personal and not transferable.
The Fidelity Card is only valid in the country where it is issued. Therefore, it is possible to have only one Fidelity Card per country, but multiple Fidelity Cards in total if you are registered in multiple Fidelity programmes of different countries.
For example, you can simultaneously hold a Fidelity Card Germany and a Fidelity Card France, but it is not possible to transfer points between Fidelity Cards of different countries.
The Fidelity Card is a loyalty card that rewards your shopping: for every order you place, the amount of the purchased products will be turned into points that give you access to discount vouchers.
How do I earn points?
zł1.00 = 1 POINT for all products not on sale
zł2.00 = 1 POINT for all products on sale
(Please note: shipping costs do not earn points).
What do I get?
Once you reach one of the four point thresholds indicated, you can turn your points into discount vouchers.
Where can I use my discount vouchers?
Online: Log in to your personal account, choose the products you wish to purchase, and you can apply your earned discount directly on the shopping cart page.
To use the Fidelity Card discount voucher, the total value of the full-price products must be at least zł1 higher than the voucher amount.
For example, if the voucher is worth zł100, the total of the full-price products must be at least zł101 (please note: shipping costs do not count towards the total amount or earn points).
The Fidelity Card discount voucher cannot be applied to products on sale. For example, if you have earned a discount voucher and your shopping cart contains both a product on sale and a full-price product, the discount voucher can only be used on the full-price product.
No, the Fidelity Card discount voucher cannot be used on products on sale or on promotion, nor can it be applied to shipping costs.
How can I earn points instead?
zł1.00 = 1 POINT for all products not on sale
zł2.00 = 1 POINT for all products on sale
In the event of a (full or partial) return of your order, the points corresponding to the Fidelity Card discount voucher applied to the returned items will be returned to you.
For example, if you earn a zł100 discount voucher (corresponding to 2,500 points) and decide to use it on one or more products for a total of zł600, in the event of a return you will be refunded the zł500 actually spent, and the points corresponding to the discount voucher applied to the returned items will be re-credited to your account.
To use your accumulated Fidelity Card discount voucher online, follow these simple steps:
- Log in to your account on our website (or register if you haven't already done so).
- Check your card: Make sure your Fidelity Card is correctly linked to your account and check the Fidelity Card page to see if your collected points entitle you to a discount voucher.
- Add items to your cart: Add items to your shopping cart for an amount (excluding shipping costs) that exceeds the voucher value by at least zł1. If you wish to purchase multiple items, we suggest exceeding the voucher value by at least zł5–6. (Note: Discount vouchers cannot be applied to shipping costs).
- Apply the voucher: On the first page of the shopping cart, you will find four buttons corresponding to the different voucher thresholds. Click on the button for the voucher you want to use to apply it to your purchase.
